FREE SHIPPING on orders of $100 or more

Ordering/Warranties/Returns

Ordering

We’ve designed the ASP web shop to be fast, easy and user-friendly. You can find what you’re looking for quickly, get all of the information and images you need to make an informed purchase, and complete your order quickly and securely. But there are still real people here in our Wisconsin office to help, so if you have any difficulties or need assistance, just contact us.

If you prefer to order by phone, call 800.236.6243 (M-F, 8AM-5PM CST). For fastest service, please be ready with the details of the items you wish to purchase, as well as your method of payment.

Where required, sales tax is added to orders based on state and local laws and rates.  If you are making a tax-exempt purchase, please contact us for personal assistance and offline processing.

If you prefer to shop with a local, national, or other online retailer, you can find an ASP dealer here. We support our international distribution network and encourage you to visit these excellent resellers.

Shipping

Orders ship from our warehouse in Appleton, WI. We make every effort to ship within 3 business days; the majority of in-stock orders leave the warehouse within 1-2 business days. Personalized/laser-engraved orders may require more time.

Orders ship either UPS or USPS.  Orders over $100 will receive free shipping. Some exclusions apply. Training bags do not qualify for free shipping as they are an oversize item. Defenders and Inserts can only be shipped UPS ground.

Warranties

ASP warrants its products to be free from defects in original workmanship and materials. Our obligation under this warranty shall be limited to replacing or repairing, at our discretion, any ASP product or part thereof returned to us (prepaid) and found to be defective. Qualified warranty service will be provided free of charge for parts and labor.

Warranty does not cover improper use, cosmetic damage or normal wear-and-tear, or misuse. Misuse voids any warranty, expressed or implied. Products not qualifying for warranty service will be repaired at a nominal charge if returned (prepaid) to ASP, Inc — ATTN: Repairs — 2511 East Capitol Dr., Appleton, WI 54911.

This original manufacturing warranty covers most ASP products for life. Sentry Batons carry a 1-year warranty. Expired or used Defender Inserts and depleted batteries are not covered by warranty. Product-specific warranty information is found in the clamshell card in the packaging; if you have warranty questions, please contact us.

Satisfaction Policy

If you are not delighted with a product purchased on this site, you may return it, shipping prepaid—in new condition and with original packaging and copy of order included—within 30 days for a full refund, minus original shipping cost. We suggest shipping via trackable service for your protection, as we cannot be responsible for items lost in transit.

If you bought your ASP product someplace other than this website, please contact place of purchase for return information.

Some factory outlet items are sold “final sale, as-is,” may have limited or no warranty coverage, and may not be returned. Please read specific product information for details. Engraved or other customized products cannot be returned unless we make an error. Original shipping charges are nonrefundable.

Important Information Regarding all returns

Before returning a product to ASP for any reason, please visit our FAQ page, where you will find answers to common product and troubleshooting questions. If you still feel you need to return your product, please contact us for instructions.