A huge shout out and "Thank You" to ASP warranty. My two favorite lights that I carry everyday, my Triad USB and my Sapphire USB went out on me after several years of faithful service. I contacted ASP Warranty on Thursday morning and told them my predicament. I was advised to send both lights back to ASP warranty, which I did early that Thursday morning by UPS. I was just hoping to get them repaired and get them back sometime before winter. I couldn't believe my eyes when UPS showed up at my door 3 days later, MONDAY MORNING, with a box from ASP warranty for me. Inside was a brand new replacement TRIAD USB and a brand new Sapphire USB with a repair invoice of, get this.....NO CHARGE!!!!! I know a lot about great customer service as I spent 40 years in Law Enforcement and nine years as the Law Enforcement District Manager for GLOCK Inc in Wisconsin, Michigan and the Chicago Metro Area. This is without a doubt, the FASTEST, MOST UNBELIEVABLE customer service turnaround I have EVER WITNESSED! Three day turnaround and two of those days were a Saturday and Sunday! INCREDIBLE!! I just wanted to let someone at ASP know that your products and customer service are the reason why LE and Military rely on ASP to keep them safe with products that are second to none! Keep up the great work and please pass this message along to Sally Stuckey and her staff at the Appleton Warranty Service Center. I cannot tell you how stunned I am at the turnaround time and how happy I am to have my two EDC (Every Day Carry) lights back in my possession.
I just wanted to say, I have carried your Defender [pepper spray] for over 15 years. 2 days ago, I was working an off-duty detail, had it not been for my defender and its pepper goodness, I’d probably be dead. The short version of this, about 30 people (not exaggerating) jumped me as I was working a security detail and was escorting them out. I recognized some pre-assault indicators and was able to stop 5 of the main aggressors, which allowed me to get everybody outside. I emptied my [pepper spray] insert, but without a doubt, had I not had it, had I not used it, I would not be here to write this thank you note. I’ve already replaced my insert, I love your product and me and my loved ones thank you dearly.
Proud to be an ASP instructor. You would be hard pressed to find a company that cares so much about their customers and their products. I only carry ASP products when I’m at work.
I am emailing you to let you know what a pleasure it is doing business with ASP… I purchased my first ASP Key Defender in 2000. At the time, I had carried pepper spray since 1994 and they all had the same disadvantages. Most were bulky, difficult to deploy, easily to accidentally discharge and they simply didn’t hold up to daily carry. They fell off key chains, broke apart and you could easily spray yourself in the face. The ASP Defenders eliminate all the disadvantages of traditional chemical irritants. I am also very impressed with the new ASP OC Safety Set. I have ordered several for family members. I display and demonstrate the ASP Defenders in my personal safety classes. I even took a shot from a Palm Defender for a demonstration and it was extremely effective to say the least. I’ve recently ordered the Alert Whistles for parents concerned about the safety of their children while commuting to and from school. I guess what I’m trying to say here is don’t change a thing. The products and customer service ASP provides are by far the best in the industry. I’ve been an ASP customer for 16 years and I’ll be an ASP customer for life.
I am a huge fan of your company … I’ve used your small framed lights religiously and I can’t imagine buying anything else. I am an avid outdoorsman, chef, survivalist and I’m also a retired bull rider. I have a couple of your lights with me at all times. Best lights on the market for sure. You’re doing great work, it’s appreciated in our house when I’m away from home, and I wanted to say thanks.
[The key defender is a] Great product, packaged well and delivers quickly. These are just the right size to be small enough to carry without attracting attention but large enough to hold enough OC spray to stop an assault. You get about five short bursts. I do some evening walking in a downtown area and this is the perfect size to carry. A bit too big for my pants pocket but actually very easy and comfortable to just tuck this into the front of your waist band.
[The Sapphire] is now my EDC light. I own brighter, I own smaller, I carry this one. The best light is the one you always have with you. This one qualifies. I rarely have to charge it, and it takes little time to charge when it needs it. I remember to top it off monthly. It is bright enough for finding stuff under the desk or signaling a train (my job). Rugged outer frame. It isn’t sealed against water, but incidental rain contact hasn’t hurt it yet and it lives on my belt.
I wanted to take a minute and let you know that the [Training] course I attended last week was one of the best courses I have been to in my 17 years of law enforcement. The course was very demanding (in a good way), and the instructors did an outstanding job. You really took the time to ensure that we were performing the drills and exercises the proper way and it showed. I really learned a lot and would highly recommend your course to others in our profession. These types of courses are the ones you come out of and know you really earned this one. So once again I just wanted to say thank you for the job that you did. I enjoyed the class and thanks for what you do.
I’d like to start and say THANK YOU! I love your products and have used them since I first started exploring law enforcement as an explorer 10 years ago and continue to utilize them today as a patrol officer. I was one of the only in my academy class to have them and preached how great they are the whole time.
I just want to express how thankful I am for the effort you all put towards customer service. You all responded very soon to my questions and were very quick in the turn around. I am glad I chose your product over any other.